Privacy Policy for Our Cash for Cars Service in Vancouver

Information We Collect

When you ask for a quote (by phone, email, text or our website form):

• Your name, phone number and email address
• Your postal code or neighbourhood
• Details and photos of your vehicle: year, make, model, mileage, condition and any damage

When we pick up your vehicle:

• The details on your vehicle registration, including your name, address and the vehicle identification number (VIN)
• Your photo ID, which we check to confirm you’re the registered owner
• Your signature on the ICBC Transfer/Tax Form (APV9T)
• The details needed to pay you

When you visit our website:

• Basic technical information, such as your browser type, device and pages visited, collected through cookies and similar tools, such as website analytics and the embedded Google Map

We don’t ask for more than we need to quote, buy and transfer your vehicle.

Why We Collect It

We use your information to:

• Give you a quote and answer your questions
• Arrange and carry out the pickup
• Confirm that you own the vehicle and have the right to sell it
• Complete the ownership transfer with ICBC and keep the records the law requires
• Pay you
• Improve our website and service

We won’t use your information for anything else without asking you first, unless the law requires or allows it.

Consent

By asking for a quote or selling us your vehicle, you agree to us collecting and using your information for the purposes above. You can withdraw your consent at any time by contacting our privacy officer. If you do, we may not be able to complete a quote or sale, and we’ll still keep the records the law requires us to keep.

We’ll only send you marketing messages if you ask for them, and you can stop them at any time.

Who We Share It With

We don’t sell or rent your personal information. We share it only when we need to:

• ICBC and Autoplan brokers, to process the transfer of ownership
• Service providers who help us run the business, such as our website host, form and email providers, and payment provider. They may use your information only to provide their service to us.
• Police or other authorities, when the law requires us to, for example to confirm ownership of a vehicle

When we pass a vehicle on after purchase, we pass on vehicle information only (such as the VIN), not your personal details, unless the law requires it.

Some of our service providers may store information outside Canada, where it may be subject to the laws of that country.

How Long We Keep It

We keep your information only as long as we need it for the purposes above, and for as long as the law requires for vehicle sale and tax records. After that, we securely delete or destroy it.

How We Protect It

We use reasonable safeguards to protect your information from loss, theft and unauthorized access. These include password protected systems, limiting access to staff who need it, and storing paper records securely.

Your Right to See and Correct Your Information

You can ask to see the personal information we hold about you, and ask us to correct it if it’s wrong. Send your request in writing to our privacy officer. We’ll respond within 30 business days, as BC law requires. If we can’t give you some of the information, we’ll tell you why.

Questions and Complaints

If you have a question or a concern about how we handle your information, contact our privacy officer:

• Privacy officer: the owner of Cash My Car Today BC
• Email: connect@cashmycartodaybc.com
• Phone: 236 506 5190
• Mail: 1555 Robson St unit #1, Vancouver, BC V6G 1C3

If you’re not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it last changed.

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